Terms and Conditions
Definitions in these Booking Conditions:
- “Booking” means the booking of a Property.
- “Booking Conditions” mean the terms and conditions of these Booking Conditions, including the general notes.
- “Booking Form” means the booking form on the Website or sent to you via email or by post.
- “Agreement” means the agreement entered into between Us and You regarding the Property and any amendments thereto that may be made in writing between Us and You.
- “Extras” means the additional services (Pool towel rental, breakfast, etc.) requested by You and provided by us (as detailed in our booking confirmation).
- “Owner” means the owner of the Property.
- “Property” means the Property assigned to you upon your arrival. Notwithstanding clause 5.3 of these Booking Conditions, the Property will correspond to the type of property selected by you when you complete the Booking.
- “Rental Fee” means the total fee for the Property as provided on our Website or as agreed in writing including rent, heating, electricity, use of bed linen/towels (if provided) but excluding any charges for Extras provided by us.
- “Rental Period” means the period of time for which you wish to lease the Property, as stated on the Booking Form or any other written confirmation of your Booking.
- “We”, “Us” and “Our” means Bravirocha Sociedade de Apoio E Manutenção A Rocha Brava, S.A., a company registered under the Legal Entity Identification Number 501366679, with registered headquarters at Urbanização Rocha Brava, Sítio De Alfanzina, 8400-568 Carvoeiro, Portugal.
- “Website” means Our website at www.rochabrava.com.
- “You” means the person making the Booking.
1 Agency
1.1 We arrange short-term holiday rentals of Properties (including marketing, booking, and mediation services) on behalf of the Owner of the respective Property.
2 Agreement
2.1 The Agreement for the rental of the Property is entered into between you and Us and these Booking Conditions form an integral part thereof, to which the Agreement is subject.
2.2 By making a Booking you will be deemed to have proposed entering into a Agreement with Us to rent the Property, per the Booking Conditions. The Booking Conditions shall apply whether you make your Booking via Our website, by email, post, telephone or in person.
2.3 The booking will be deemed to have been accepted and the Agreement attributable to the Booking will come into force and be legally binding when We issue you with a confirmation form, per condition 3.3. Please do not make any travel arrangements until We have issued you with a written confirmation.
3 Booking & Payment
- Calling us at (+351) 282 350 370 «national fixed network call»; or
- Sending us an email providing us with the details of your Booking requirements to rochabrava@rochabrava.com; or
- Booking online at www.rochabrava.com
4 Payment Methods
4.1 You can pay by credit card, debit card or bank transfer.
5 Cancellations
5.1 If, for any reason, you cancel your accepted/confirmed Booking, you must notify Us in writing to the address provided in these Booking Conditions.
5.2 A cancellation fee shall be payable depending on the number of days (or part thereof) prior to the start date of the Rental Period that the notice of cancellation is received by Us. The amounts due are laid out below, in which the number or days refers to the number of days notice with which the cancellation is issued prior to the start date of the Rental Period, and the Cancellation Fee refers to the percentage of the Property’s Rental Fee:
- No cancellation fees shall apply up to 14 days prior to arrival.
- Cancellations made 14 days or less prior to arrival and no-shows will not be eligible for a refund.
- Stays at villas with a private pool can be cancelled for free up to 4 weeks before arrival.
- Cancellations made for stays at villas with a private pool 4 weeks or less prior to arrival and no-shows will not be eligible for a refund.
- If a stay is cut short, the resort reserves the right to charge for the entire stay.
- This reservation shall be governed exclusively by Portuguese law.
5.3 If the type of Property you have booked and which has been accepted becomes unavailable for any reason prior to the commencement of the Rental Period, we will use reasonable endeavours to find a suitable alternative type of Property. If an alternative Property type is not available or unsuitable for your requirements, you will be refunded the amounts paid by you under the Agreement.
5.4 If you agree to stay in an alternative Property type, you will be sent an amended confirmation form setting out the details of the new Property type, the Rental Rate and the Rental Period, and the Agreement will be deemed to have been amended accordingly.
6 Rental Period
7 Changes to the Rental Period
7.1 We will endeavour to consider any application made to amend the Rental Period after a booking has been confirmed and accepted, but we are not obliged to do so. Such a request will only be accepted if:
- The Property is available for the new period requested;
- Any amounts due as a result of higher prices charged for the Property for the new dates are paid on the date of publication.
8 Use of Selected Property
8.1 You accept that the number of people staying at the Property will not exceed the maximum number stipulated on the Website.
s8.2 Any guests who are 13 years of age or older at the start of the Rental Period will be considered adults and will be counted as such at the time of booking.
8.3 You agree that the Property is used exclusively for holiday accommodation and that you are entitled to occupy the Property (per these Booking Conditions) for the duration of the Rental Period only.
8.3 You agree that the Property will not be used for any activity or in such a way as to cause nuisance or disturbance to the neighbours of the Property.
8.5 You and your guests will comply with the fair regulations relating to the Property or the Resort in which the Property is located, which will be communicated to you on the date/prior to your arrival at the Property.
8.6 The smoking of tobacco in any form or e-cigarettes is not permitted in any of the Properties made available by Us.
8.7 You acknowledge and accept that no pets are allowed on the Property.
9 Care of the Selected Property
9.1 You agree to keep the Property and its contents in the same condition and state of repair as they were in upon your arrival at the Property, and will ensure that your guests take the same care of the Property and its contents.
9.2 You will comply with all instructions with regard to the use of the Property and its equipment and accessories, as occasionally referenced by Us.
9.3 You must ensure that the Property is left clean and tidy upon your departure once the Rental Period has come to an end. We may charge you for any reasonable additional cleaning charges, if deemed reasonably necessary.
11 Right of Admission
11.1 We reserve the right of admission to the Property at all times, except in emergencies in which immediate entry may be required for the purpose of inspection or to carry out any necessary repairs or maintenance.
12 Right to Refuse Bookings and to Terminate the Agreement
12.1 We reserve the right to terminate the Agreement, notwithstanding any rights and remedies added by Us, which shall remain in force following termination and to ask you and your guests to leave the Property immediately if deemed necessary by Us due to your behaviour or the behaviour of any of your guests or any material breach of these Booking Conditions.
12.2 In the event that your Agreement is terminated per clause
12.1 We reserve the right not to refund any part of the Rental Fees paid in the event of a shortened Rental Period.
13 Complaints
13.1 In the event that there is any cause for complaint during your stay at the Property, you must notify us immediately and describe the nature of your complaint. We will make every reasonable effort to resolve any complaints.
13.2 If you have any problems with the Property during your stay, please contact us at (+351) 282 350 370 «national fixed network call» or reception.
13.3 If you wish to make a complaint once the Rental Period has ended, please do so within a reasonable timeframe, in writing addressed to Us, but please note that no compensation can be made available if you have not made a complaint during your stay.
14 Liability
14.1 Nothing in these Booking Conditions shall constitute a limitation or exclusion of Our liability for death or personal injury resulting from negligence or fraudulent misrepresentation by us, or for any liability that cannot be excluded under law.
14.2 Notwithstanding clause 14.3, all warranties, conditions, and other provisions implied by law or jurisprudence are, to the extent permitted by law, excluded from this Agreement.
14.3 We will not be liable for any damages, whether real or hypothetical, indirect or consequential, howsoever arising, incurred by you or for any loss (whether direct or indirect) of profits, expected profits, savings, business or advertising opportunities, damage to reputation, loss of opportunity to improve reputation or any other type of economic loss.
14.4 Notwithstanding clauses 14.1 and 14.3, Our aggregate liability to you for breach of contract, misrepresentation, tort or otherwise arising out of or in connection with the Contract shall be limited to damages not exceeding three times the total amount of the Rental Fee received.
15 Force Majeure
15.1 We will not be liable for any delay or failure to perform our obligations under the Contract to the extent that performance is interrupted or prevented by any act or omission beyond Our reasonable control. As soon as we are made aware of the circumstances and is practicable, we will notify you immediately.
16 Personal Data
16.1 You confirm that You have the power to provide Us with the personal details of all members of your booking party.
16.2 We will collect and use your personal data as provided for in Our Privacy Policy, which can be found on our Website.
17 Miscellaneous
17.1 If any provision of the Agreement (or part of any provision) is found to be invalid, illegal or unenforceable by any court or authority with competent jurisdiction, the provision or part of the provision shall be deemed not to form an integral part of the Agreement to the extent necessary and the validity and enforceability of the remaining provisions of the Agreement shall not be affected.
17.2 You will not assign, transfer or otherwise trade all or part of the rights or obligations under this Agreement without Our written consent.
17.3 A person who is not a party to this Agreement shall have no rights under and in relation to this Agreement.
17.4 The Agreement shall be governed by and construed in accordance with Portuguese law and shall be subject to the non-exclusive jurisdiction of the Portuguese Courts.
17.5 Nothing in this Agreement affects your rights to any mandatory consumer protections in the country in which you live.
General Notes
Guest Safety
We take the safety of our guests very seriously. As such, we ask that guests staying at the Property take a few moments to think about their safety at the Property. In particular, they shall:
- Familiarise yourself with the layout of the Property, so that any emergency faced by You or your group can be resolved quickly and easily.
- Familiarise yourself with the location of fire extinguishers and blankets and read the usage instructions.
- Read and take note of the specific safety information made available at the Property.
If you have any concerns about the safety of the Property, whether relating to the garden, equipment or facilities, you should contact Us immediately.
Accessibility
We will make efforts to help people with special needs by recommending property types that are especially suitable. Please refer to our Website or contact our Booking Office when booking.
Complaints
We aim to ensure that you have a pleasant and comfortable stay at the Property. Unfortunately, sometimes situations arise that are out of your control while you’re on holiday but these situations are always best resolved at the time.
The Agreement has been entered into by you, so in the event of a problem you should contact us immediately to allow for corrective action to be taken. However, please note that any claims made after your holiday will not result in any form of compensation.
Damage Caused by Guests
Guests must notify us of accidental damage or breakage if and when it takes place. Repairs or replacement goods can be arranged in advance of the arrival of subsequent guests.
Other Issues
Constructions: We cannot be held responsible for any construction or road work that may be carried out in the vicinity of your Property. When we become aware of any expected work, we will endeavour to advise you in advance.
Special Requests: Special requests may be made prior to your trip and while we endeavour to accommodate them, we cannot guarantee that we are able to do so. Under no circumstances do requests form part of our contractual obligations unless agreed upon in writing by Us.
Removal from the Premises: We reserve the right to change or withdraw access to perks, facilities or any activities without notice where it is reasonably necessary to do so due to repairs, maintenance, weather conditions, and circumstances beyond our control.
Please note: We reserve the right to update our Booking Conditions from time to time. Any updates to the terms printed herein will be reflected on our website and included in the contract sent to you.
These booking conditions were last updated on:
